FREQUENTLY ASKED QUESTIONS

What application can I use Reactive Exposure in?

Please click here for the most current information on what operating systems and applications are supported.

Does Reactive Exposure work with Adobe Photoshop ACR?

As of right now, this is a plugin exclusively for Adobe Lightroom. As we move into future versions, we’re excited to see what opportunities arise as we continue developing the plugin. The good thing is the code is there to work with Adobe Photoshop, so it is a possibility in the future.

Will Reactive Exposure work with DNG files or other RAW formats?

Currently it works with any and all files that Adobe Lightroom can open. Even JPEG files can be opened. Reactive Exposure only speaks to Lightroom’s catalog file and produces no secondary file formats which helps keep your catalog file size small.

Why are there only two sliders?

Reactive Exposure was developed to help photographers optimize their workflow. We decided early on to create a simple user interface allowing you to focus on making adjustments quickly. Once you’re happy with the result, you can dive even further into more controllers to help fine-tune result. Reactive Exposure automatically simplifies the process of fine tuning your Lightroom Exposure results by controlling luminosity, and tone, controls through our proprietary algorithm.

What is Pro Mode for?

Pro Mode gives you the ability to adjust specific ranges of the tonal spectrum using its predefined ranges from the Pro Mode pull down menu. This can be as simple as choosing only “Cool Hues” for instance or inverting that and choosing “Everything but Cool Hues.”

Should I use it in the Library panel or Develop module of Lightroom?

Reactive Exposure works in either module. The goal is to help accelerate the first step in your workflow but it can launch in both. We’ve seen better preview results in the Develop module, but it is not limited to that mode.

I'm getting crazy results, is it working correctly?

Every image is different and our Response slider is designed to handle everything from the most subtle to the most extreme cases allowing you to adjust the result your personal preferences.

 

The idea is that Reactive Exposure counteracts the result of exposure in targets tonal ranges, so if you turn the Exposure up, and then add a Response value, it’s going to try and undo parts of the increased exposure by looking at pixels that are close to being blown out. The same thing happens in reverse. This way, with both controls, subtle adjustments can help insure you don’t blow out your whites or blacks.

I don't see Chromatic Aberration doing anything, what is it doing?

Chromatic Aberration is one of those subtle controllers in Lightroom that allows you to fix any “flares” or “halos” along edges of shiny surfaces that split in the color prism and produce a strange green or purple edge. It’s a lens correction feature in Lightroom that is very helpful.

 

By default it is turned off, but if you click the checkbox in Reactive Exposure becomes enabled for that image. You can also navigate to the Lens Correction panel directly in Lightroom and make adjustments if you need an increased sensitivity for response.

Is the White Balance checkbox any different than what Lightroom is using?

No, it’s merely activating the Auto White Balance feature already built into Lightroom. It’s important when evaluating exposure and tonal values to see them with proper white balance. We have found this checkbox is extremely helpful when comparing what Lightroom assumes the white balance should be, versus how the image was shot. From here Reactive Exposure can better decide automatically what level it should set the exposure response.

I'm curious about your site ordering and privacy policies, where can I find them?

Glad you asked! You can learn all about our ordering, return, contact and privacy policies here! If you have any additional questions we neglected to answer, please drop us a line and we’ll be happy to reply!

SOFTWARE INSTALLATION FAQ

How many computers can I install my new plug-in software on?

You can install your new software on up to any two (2) computers under your direct control as long as they aren’t in use simultaneously. Installation or use on more than this will cause your serial number to close.

Where do I download my software?

Once you’ve successfully completed your order with us, the file download links will be provided to you on the order confirmation page. You will also receive the file download links via e-mail within 30 minutes of a successful order. If you do not receive the download links, please submit an online support request.

Where can I find my serial number?

Once you’ve successfully completed your order with us, your serial number(s) will be provided to you on the order confirmation page. You will also receive the serial number(s) via e-mail within 30 minutes of a successful order. If you do not receive the serial number(s), please submit an online support request.

How do I install my new software on a Mac?

Macintosh Installation
Use the following instructions to install the plug-in for Adobe Lightroom:

      1. Shut down your graphics host program. Note: To install the plug-in, your OS X user account must have administrator privileges. For information on configuring your user account for administrator privileges, talk to your IT person or consult your OS X user manual.
      2. Locate the installation program that you downloaded from the online store and double-click to unzip.
      3. Double-click the installer icon.
      4. Click Continue.
      5. Read the license agreement.
      6. Click Accept.
      7. Select the Hard Drive you wish to install the plug-in on.
      8. Click Next and the installer then will attempt to locate the newest Lightroom plug-ins folder.
      9. Once the installer finds the correct location, click Yes then click Next to install the files. If the installer doesn’t find the correct installation location, click No and the installer will continue to locate an appropriate installation location.
      10. If no appropriate plug-in installation location is found, you will be prompted to locate to your desired installation location manually. Click Change… to manually browse to the desired installation location then click Next to install the files OR simply click Next and the files will install by default in the Applications > RAWPlugins folder on your Hard Drive.
      11. The installer copies the files to your hard disk. Rerun the installer if you wish to install the plug-in into other versions of Lightroom on your computer.
      12. Once properly installed, it’s time to start working with the plug-in. In Photoshop Lightroom, open the image you’d like to start working with, then in the application menu select File > Plug-in Extras > Plug-in Name.
      13. You will need to register and activate the plug-in before your first use.
How do I install my new software on Windows?

Windows Installation
Use the following instructions to install the Reactive Exposure plug-in:

      1. Shut down your graphics host program. Note: To install the plug-in, your Windows 2000, XP, Vista32 and 64, Windows 7, Windows 8, Windows 8.1 or higher user account must have administrator privileges. For information on configuring your user account for administrator privileges, talk to your IT person or consult your user manual.
      2. Locate the installation program that you downloaded from the online store.
      3. Extract all contents of folder and open.
      4. Double-click the Setup.exe icon.
      5. Click Next.
      6. Read the license agreement.
      7. Click Accept.
      8. Click Next. The installer then will attempt to locate the latest Adobe Lightroom plug-ins folder and install the plug-in in that location.
      9. Click Next to accept this location to install the plug-in OR Click Browse to change the desired plug-in folder location. Once you’ve located the folder you’d like to install the plug-in at, click Next to accept this location and proceed with the installation.
      10. Once properly installed, it’s time to start working with the plug-in. In Photoshop Lightroom, open the image you’d like to start working with, then in the application menu select File > Plug-in Extras > Plug-in Name.
      11. You will need to register and activate the plug-in before your first use.
How do I activate my plug-ins

Once installed, your plug-in must be activated order to launch properly. Whether you have an internet connection or work offline, we’ve made the process quick and easy.

The first time you launch the plug-in, it will launch directly into the Registration/Activation dialog which will need to be completed successfully prior to being able to work with the plug-in.

 

Online Registration and Activation:
Use the following instructions to register and activate the plug-in from a computer that is connected to the Internet:

            1. Launch Adobe Lightroom.
            2. Launch the Plug-in.
            3. Once the Registration dialog is presented, Enter your name.
            4. Locate and enter your Plug-in Serial Number.
            5. Click the Register button.
            6. Upon successful registration, you will receive a message in green informing you that registration was successful. Additionally, all controls will become disabled and the Registration button will be replaced with a Close button.
            7. Click the Close button to exit the Registration dialog and launch the plug-in.
            8. If registration is unsuccessful, make a note of the error and submit an online support request so we can help you get up and running.

 

Note: If you cannot locate your serial number or are in a hurry, toggle Register Offline mode and click the Later button to use the plug-in for a few days unregistered. If too many days pass before the plug-in is registered and activated, the plug-in will no longer launch. Also, if you get stuck any time during the registration process, you may click the Help button to assist you in troubleshooting any registration problems.

 

Offline Registration and Activation:
Use the following instructions to register and activate the plug-in from a computer that is not connected to the Internet:

            1. Launch Adobe Lightroom.
            2. Launch the Plug-in.
            3. Once the Registration dialog is presented, Enter your name.
            4. Select the Register Offline option just below the Serial Number box.
            5. Enter the Offline Answer given to you by RAWPlugins Technical Support.
            6. Click the Register button.
            7. Upon successful registration, your serial number will turn green and inform you registration was successful.
            8. Click the Close button to exit the Registration dialog and launch the plug-in.
            9. If registration is unsuccessful, make a note of the error and submit an online support request so we can help you get up and running.

 

Note: The Later button is only active if the user has selected the Register Offline option which allows you to continue using the plug-in for a few days unregistered. If too many days pass before the plug-in is registered and activated, the plug-in will no longer launch. Also, If you get stuck any time during the registration process, you may click the Help button to assist you in troubleshooting any registration problems.